Refund policy

Seller and checkout identification

For orders completed through the regular website checkout on try-lumive.com or its country-specific subdomains, wavtext OÜ is the seller and contracting party. Exclusively for orders completed through the separate external PHX checkout at shop.try-lumive.com, RP Evercrest LLC is the seller and contracting party. Website operation and ownership of the LUMIVE brand remain with wavtext OÜ. In provisions governing an order, "LUMIVE", "we", "us" and "our" refer to the applicable seller for that order. For website operation and brand ownership, these terms refer to wavtext OÜ.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Official Return Address

2nd Floor, Block C

Qinghu Science and Technology Park

Qingxiang Road, Qinghu Community

Longhua Street, Longhua District

Shenzhen, China

Once your return has been received and inspected at our official return address, we will process it in accordance with our Return Policy.

Return shipping
The customer is responsible for arranging and paying the return shipping costs. We do not provide prepaid return shipping labels for standard returns.

Estimated return shipping costs are approximately 15–20 USD, depending on the country, parcel size, shipping provider, and shipping method. Actual shipping costs may vary.

We recommend using a trackable shipping method and keeping the shipping receipt and tracking number until the refund has been completed.

You can always contact us for any return question at support@try-lumive.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@try-lumive.com.

Seller contacts

Website operator and regular checkout seller
wavtext OÜ
Commercial Register Code: 17433619
VAT ID: EE102953589
Liiva tee 1-4, Kloogaranna küla, Lääne-Harju vald, Harju maakond, 76708, Estonia
Represented by: Juri Uit
Email: support@try-lumive.com
Phone: +44 7457 422732

Seller exclusively for external PHX checkout orders at shop.try-lumive.com
RP Evercrest LLC
163 Genesee St., Avon, NY 14414-1225, United States
Email: support@try-lumive.com
Phone: +1 (855) 507-5183